Outsourcing your business support functions such as phone answering services, accounting, payroll, HR functions, secretariat and executive search services, can add real value to your business and may prove to be more efficient and cost effective than deploying in-house resources. You can now open offices and start new operations quickly without worrying about both the front- and back-end support.

Your Virtual Receptionist

A seamless, fuss free and personalized call answering service with clear and transparent pricing. You no longer need to worry about replacements during lunch time, receptionists on annual or sick leave and most important of all, abundant calls during peak periods.

Your Virtual Accountant

Book-keeping, filing and maintaining of all accounting records, preparation of individual accounting reports, submission of Quarterly Goods & Services Tax Returns, filing of annual corporate income tax returns and more.

Preparation of:

• Trial Balance
• Profit & Loss Statement
• Balance Sheet
• Bank Reconciliation
• Creditor Listing
• Debtor Listing
• Goods and Services Tax Return

Maintenance & Updating:

• General Ledger
• Cash Book
• Petty Cash Book
• Creditor Ledger
• Debtor Ledger
• Fixed Assets Register

Maintain Filing System:

• Sales Invoices
• Creditors/Purchase Invoices
• Bank Transactions
• Petty Cash File
• Payroll File (Less than 10 staff)

Your Virtual HR Manager

Human Resources Operations such as payroll, provident and retirement funds, tax reporting on remuneration and taxable benefits, payroll history, leave and cash management, preparation and maintenance of the Human Resource/Employee Handbook, development of the compensation strategy, performance management system and career and training roadmaps.

HR Policy & Process Review

• Review current HR Policies and processes and implement changes where appropriate
• Update the current Employee Handbook

Development of Training Plan

• Work with Line Managers to identify the core skills sets and knowledge required.
• Identify the core programs and establish the training roadmap for each job.

HR Manager: HR Updates

• Provide updates on employment changes and advice on impact.

CityRecruit: Recruitment Admin

• Place recruitment advertisements ie: Manage agencies and media
• Co-ordinate with appointed employment agencies.
• Arrange interviews for Manager (Interviews & Selection shall be conducted by yourself)
• Conduct reference checks
• Prepare employment contracts
• Collate documentations (typhoid certificates, salary verification etc)
• Create employee personal file

CityImmigration: Immigration Admin

• Apply relevant work pass for non-Singapore Citizens (S-Pass, EP, WP, PR)
• Monitor work pass expiry, facilitate renewal & cancellations.

uAdmin

• Career Progression
• Prepare Performance Appraisal exercise
• Prepare annual salary reviews
• Update employees’ career progression

Benefits Admin

• Track Leave utilization, provide reports for Line Manager, provide clearance alerts
• Track benefits utilization (e.g. medical incentive)

Training Admin

• Facilitate training enrolment, monitor completion, certifications
• Apply training grants
• Update training and budget utilizations

Reporting

• Birthday Listing
• Leave Balance/Expiry
• MOM Statistic

Your Virtual Secretary

Business establishment & registration, ongoing corporate secretariat service, handling of calls, faxes, emails and enquiries, administration of databases and applications, meeting assistance such as the preparation of the agenda, minutes, attendance and coordination of the meeting venue.

Our CityHub – Call Centre Services Outsource
ubSuite Call Centre Services

At CityHub Call Centre, we use the most sophisticated and cutting edge technology to ensure the smooth operation of all our services. Our skilled call centre agents, customised Call Reference Module and Automatic Call Distribution system all ensure a seamless and fuss-free personalised call-answering service with clear and transparent pricing. You are no longer required to invest large sums of money to set up the infrastructure for a call centre system – our dedicated and proficient call centre team will provide a single point of contact to enable your business partnerships to remain direct, efficient and professional. When it comes to service, you need the most comprehensive response in the shortest time. That’s why our dedicated and proficient call centre team will provide a single point of contact to enable your business partnership with your clients to remain direct and efficient.

Our Call Centre

Operational during office hours, 5 days a week, our Call Centre is equipped with an automated call distribution system that handles inbound calls efficiently.

Our Call Centre Agents

Our Call Centre Agents undergo intensive training in order to respond to your customers efficiently and professionally.

Inbound

• Virtual Receptionist
• Customer Service Report
• Order Taking & Processing
• Helpdesk Services
• Seminar Registration

Business Solutions

Besides supporting your back end operation, we will assist you in getting social media marketing, customer service, marketing research, event organization and other business generating activities through our service partner. You will be able to enjoy One Stop support for your business needs seamlessly. Read more....