Business Outsource

A seamless, fuss free and personalized call answering service with clear and transparent pricing. You no longer need to worry about replacements during lunch time, receptionists on annual or sick leave and most important of all, abundant calls during peak periods.

We partnered Xero, Online Accounting Software that provides everything you need for your accounting work. Read more here.

Book-keeping, filing and maintaining of all accounting records, preparation of individual accounting reports, submission of Quarterly Goods & Services Tax Returns, filing of annual corporate income tax returns and more.

PREPARATION OF:

• Trial Balance
• Profit & Loss Statement
• Balance Sheet
• Bank Reconciliation
• Creditor Listing
• Debtor Listing
• Goods and Services Tax Return

MAINTENANCE & UPDATING:

• General Ledger
• Cash Book
• Petty Cash Book
• Creditor Ledger
• Debtor Ledger
• Fixed Assets Register

MAINTAIN FILING SYSTEM:

• Sales Invoices
• Creditors/Purchase Invoices
• Bank Transactions
• Petty Cash File
• Payroll File (Less than 10 staff)

Human Resources Operations such as payroll, provident and retirement funds, tax reporting on remuneration and taxable benefits, payroll history, leave and cash management, preparation and maintenance of the Human Resource/Employee Handbook, development of the compensation strategy, performance management system and career and training roadmaps.

HR POLICY & PROCESS REVIEW:

• Review current HR Policies and processes and implement changes where appropriate
• Update the current Employee Handbook

DEVELOPMENT OF TRAINING PLAN:

• Work with Line Managers to identify the core skills sets and knowledge required
• Identify the core programs and establish the training roadmap for each job

HR UPDATES:

• Provide updates on employment changes and advice on impact

CITYRECRUIT: RECRUITMENT ADMIN:

• Place recruitment advertisements i.e.: Manage agencies and media
• Co-ordinate with appointed employment agencies
• Arrange interviews for Manager (Interviews & Selection conducted by yourself)
• Conduct reference checks
• Prepare employment contracts
• Collate documentations (typhoid certificates, salary verification etc.)
• Create employee personal file

CITYIMMIGRATION: IMMIGRATION ADMIN

• Apply relevant work pass for non-Singapore Citizens (S-Pass, EP, WP, PR)
• Monitor work pass expiry, facilitate renewal & cancellations

PAYROLL & LEAVE ADMIN

• Monthly Payroll & CPF submission
• Employment Contract
• Employee Handbook

BENEFITS ADMIN

• Track Leave utilization, provide reports for Line Manager, and provide clearance alerts
• Track benefits utilization (e.g. medical incentive)

TRAINING ADMIN

• Facilitate training enrolment, monitor completion, certifications
• Apply training grants
• Update training and budget utilizations

REPORTING

• Birthday Listing
• Leave Balance/Expiry
• MOM Statistic

Handling of calls, faxes, emails and enquiries, administration of databases and applications, meeting assistance such as the preparation of the agenda, minutes, attendance and coordination of the meeting venue.

At CityHub Call Centre, we use the most sophisticated and cutting edge technology to ensure the smooth operation of all our services. Our skilled call centre agents, customised Call Reference Module and Automatic Call Distribution system ensure a seamless and fuss-free personalised call-answering service.. You are no longer required to invest large sums of money to set up the infrastructure for a call centre system as our dedicated and proficient call centre team will provide a single point of contact to enable your business partnerships to remain direct, efficient and professional.

OUR CALL CENTRE
Operational during office hours, 5 days a week, our Call Centre is equipped with an automated call distribution system that handles inbound calls efficiently.

OUR CALL CENTRE AGENTS
Our Call Centre Agents undergo intensive training in order to respond to your customers efficiently and professionally.

Inbound

• Virtual Receptionist
• Customer Service Report
• Order Taking & Processing
• Helpdesk Services
• Seminar Registration

Operating and expanding your business requires support from sales, marketing and customer services functions, our team of experienced professional will support you in the following areas in various industries and market segments.

• Business establishment and registration
• Corporate secretariat service
• Business plan for Entre Pass application
• Market assessment and market entry strategy
• Branding and promotion (online and offline)
• Event creation and management
• Market research, mystery shopper and retail audit
• Customer loyalty program
• Customer data application (internet & mobile platform)